Cortex Debt Recovery

Time-sensitive correspondence.

If you have received a letter or email from this office, your account has been formally referred to Cortex Debt Recovery. Please review the information below and respond within the period set out in our correspondence.

» About our office

Cortex Debt Recovery is engaged by creditors to assist with the recovery of outstanding accounts that have not been resolved through ordinary means.

We act on instructions from the creditor. We do not hold or collect funds. Settlement of your account is made directly to the creditor under the terms of the original invoice.

» For recipients of our correspondence

If the matter is undisputed

Locate your reference DR−XXXXXX on our letter.
Pay the outstanding balance directly to the creditor, in accordance with the original invoice.
Reply to our correspondence with confirmation of payment.
The matter is closed off on our records once payment is confirmed.

If you wish to dispute

Lodge your position in writing within the period stated.
Include any supporting documentation.
The matter is reviewed and a response is provided in due course.

Where no response is received within the period stated, the matter proceeds in accordance with the creditor's instructions and may continue without further notice.

» How to settle

Settlement is made directly to the creditor in accordance with the terms of the original invoice. Payment details appear on the invoice issued to you and on the correspondence sent by our office. This office does not receive payment on the creditor's behalf.

Once payment has cleared, reply to the correspondence you received from us and confirm the date and method of payment. The matter is then closed off on our records.

» Submit an enquiry

All enquiries are handled in writing through the form below. A response is provided in due course. Please quote your reference.

Your Reference

Each matter is identified by a reference of the form DR−XXXXXX, shown at the top of our written correspondence.

Quoting it ensures your enquiry reaches the correct officer.

Correspondence

Communications with our office are conducted in writing. Substantive enquiries should be made via the form on this page or by reply to the correspondence issued to you.

Contact details for officers handling your matter appear on our written correspondence.

FAQ

Why is the matter with your office?
I wish to dispute the matter.
Can I pay by instalment?
Will this affect my credit?

» Frequently asked questions

Why is the matter with your office?
Your account has been referred to us after the creditor was unable to settle the matter through its internal accounts process. We act on instructions to recover the outstanding balance.

I wish to dispute the matter. What should I do?
Disputes are lodged in writing within the period stated in our correspondence. Please include any supporting documentation.

How do I pay?
Payment is made directly to the creditor under the terms of the original invoice. Our office does not receive payment on the creditor's behalf. Once payment is made, reply to the correspondence you received from us with confirmation.

Can I arrange to pay by instalments?
Any proposal for an instalment arrangement is a matter between you and the original creditor. Such a proposal may be put forward in writing in response to our correspondence and will be referred to the creditor for consideration.